Q & A. Separate Ivanti Service Manager (ISM) instance for AP?
Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager. https://ivantiservicemanagerconsultant.wordpress.com/?p=2425 Don't get me wrong, there are many great project managers out there […]
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant?
One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. With 26+ years Ivanti HEAT Experience […]
Ivanti Developer or Consultant?
There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Implementations. Be sure to tune in to my Ivanti HEAT Neurons Podcast or read my blog article at https://bitly.com […]
Is Ivanti a Professional Services Provider?
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. This should matter to you. Tune in to find out why! Blog.a19Consulting.com Most if not all Ivanti Professional Services that are delivered today, for example […]
About your Ivanti HEAT Podcaster
If you have any Ivanti Podcast Topics or Questions you'd like me to cover please contact me at http://podcast.a19consulting.com/ Meet your Podcaster Providing HEAT Best Practices and now Ivanti Best Practices, for Ivanti Service Manager, and Ivanti Asset Manager, since 1996, with tried, tested and true implementations and upgrades. Worldwide in the UK […]
Ivanti Dashboard Reporting & Christmas Lights
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!! https://itchronicles.com/business-metrics/itsm-esm-christmas-lights/ If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, includin […]
Software Asset Management 101
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Sounds great, but where do you start? And what tools are available in Ivanti Service & Asset Manager? Based on my Ivanti HEAT ISM Blog Post at blo […]
What is IT Asset Management (ITAM)?
In this Podcast, based on the Ivanti ITSM Blog Post of the same title, we will be covering the history of ITAM, how ITAM has evolved in the last couple years, and what you need to know. Be sure to take your ITAM Implementation to the Next Level and contact a19 Consulting for a FREE Discovery Session. Implementing ITAM since 1996 www.a19consulting.com
Lessons learnt from Dragons' Den UK and Shark Tank Australia
I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is "Die Höhle der Löwen" (The Lions' Den) What does all this have to do with Iva […]
Password Resets – Incident or Service Request? (Re-recorded Sep 24)
Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier. Are they a break/fix or service request? Can Password Resets even be logged by a user? Of course! There are many passwords besides your Single Sig […]
Typical Ivanti Implementation Timeframe
This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Ivanti Implementation Timeframe? Ivanti Service Manager (HEAT ISM) Implementations really vary based on business requirements. There is no quick silver bullet or cookie-cutter Scope of Work, and Estimates can vary greatly between Ivanti Busines […]
SLAs red headed step child
When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away wh […]
Ivanti Cloud Status Updates & Maintenance Notifications
Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms. The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn't an easy way to see landscape specific updates for you […]
What is the difference between an Incident, Problem, Service Request, and Change Requests?
In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting. This podcast is based on the blog post found here https://ivantiservicemanagerconsultant.wordpress.com/2021/02/23/what-is- […]
UAT Test Script Case Examples
One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use ISM at all when devising UAT Test Script […]
Who owns UAT Test Scripts
This Ivanti Service Manager (HEAT ISM) Podcast Episode clears up some misconceptions about UAT Test Scripts and is based on my blog post from February 18, 2021 which you can visit at https://ivantiservicemanagerconsultant.wordpress.com/2021/02/18/who-owns-uat-test-scripts/
Ivanti Neurons Tenants - Holy Trinity
On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the "Holy Trinity". https://blog.a19consulting.com STG - Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only UAT - User Acceptanc […]
Email Summaries
It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against enabling one-off email notifications unless absolutely necessary. A much better way and extremely advanced configuration is to create email summaries. Do you have an Ivanti Podcast Topic or Question? Submit it at podcast.a19consulting.com

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